Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
Where do you ship from?
Our products ship from trusted partner warehouses in the US and EU, allowing us to offer a wide range of premium styles at competitive prices.
How long does order processing take?
Orders are typically processed within 2–5 business days before dispatch.
How long does shipping take?
Delivery times vary by destination:
- Domestic (US): 7–14 business days
- International: 10–21 business days
Delays may occur during peak periods. We appreciate your patience.
Will my items arrive together?
If you order multiple items, they may ship from different warehouses and arrive in separate packages. This is normal and doesn't affect your order.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. Tracking updates may take a few days to appear after dispatch. You can also track your order anytime via our order tracking page.
Sizing & Products
How do I find the right size?
Sizing varies by item and supplier. We recommend checking the size chart on each product page and measuring yourself before ordering to ensure the best fit.
Are your products high quality?
Yes — every item in our catalog is hand-selected for fabric quality, fit, and finish. We source exclusively from trusted US and EU suppliers.
Returns & Refunds
What is your return policy?
We accept returns for items that arrive defective or damaged. If there's an issue with your order, contact us within 7 days of delivery with photos and your order number and we'll make it right.
Can I cancel or change my order?
Changes and cancellations are possible within 12 hours of placing your order. After that, your order may already be in processing. Contact us as soon as possible.
Payments & Customs
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other secure payment methods at checkout.
Will I be charged customs or import fees?
Customs fees or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices.
Support
How do I contact customer support?
Reach us via our Contact page. Our team typically responds within 24–48 business hours.