Frequently Asked Questions
1. Where do you ship from?
Our products are shipped from our trusted partner warehouses located in different regions worldwide. This allows us to offer a wide variety of styles at competitive prices.
2. How long does order processing take?
Orders are typically processed within 2–5 business days before being shipped.
3. How long does shipping take?
Shipping times vary by location:
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Domestic orders: 7–14 business days
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International orders: 10–21 business days
Please note that delays may occur during high-demand periods.
4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Tracking updates may take a few days to appear after shipment.
5. Will my items arrive together?
If you order multiple items, they may arrive in separate packages since they may ship from different warehouses.
6. What sizes do you offer?
Sizing varies by item. Please refer to the size chart on each product page to ensure the best fit. We recommend measuring yourself before ordering.
7. What is your return and refund policy?
We accept returns for defective or damaged items. If there’s an issue with your order, please contact us within 7 days of delivery with photos so we can assist you.
8. Can I change or cancel my order after placing it?
Changes or cancellations are only possible within 12 hours of placing your order. After that, the order may already be in processing.
9. Will I have to pay customs or import fees?
Customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
10. How do I contact customer support?
You can reach us via our Contact page or by email. Our support team typically responds within 24–48 business hours.
11. How much time my product will take to arrive? Please refer to our Shipping and handling page for all the information.